Thornley Groves Estate Agents
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unreliable, will not take responsibility, unprofessional
Very unreliable, i’ve made more complaints than you can imagine in the past two years i’ve lived in my apartment, they never helped. I complained about a leaking for so long to the point the heater flooded boiling water with my cat in the room (when i complained i mentioned that the leaking could put my cat in danger and they still did not take it seriously). Issues to do with leaking, especially the radiator are of high importance and they mention that these problems of high urgency will be solved in a matter of days but i waited months. my belongings that were damaged during the radiator flooding were never replaced nor was i compensated. this does not even cover half of the problems i faced. when the radiator flooded my bedroom it took them a month to fix it (keep in mind my bedroom was so damaged from the water that they had to remove the flooring and all my belongings were drenched so i couldn’t sleep in my room), therefore i stayed with my friends for the time being. nonetheless i still had to pay the rent in full. And after all of that, a few days later my living room radiator started leaking too and still took them a while to fix. when i found another apartment and moved they sent me pictures of problems with the apartment and mentioned that i had to pay for it. The problems they sent me were the same issues i was complaining to them about. i’m expected to pay for issues that i faced when i moved in?? Overall, they’re very unreliable and unfair and i would never recommend them. My friend wanted to move into an apartment she liked and decided not to after finding out Thronley Groves was the agency responsible for it, because she witnessed the amount of frustration and issues me and my friends had to deal with on a daily basis (a few of our friends were also renting apartments with thornley groves). My lawyer contacted them and explained everything i faced and they still refused to take responsibility. To conclude, find any other agency and don’t make the same mistake i did by thinking the agency would not affect my quality of living that much.