Regain
View company profile →
Weekly fee with last minute cancelations.
We signed up due looking for counselling and it seemed like a great option. We work a lot and connecting together can be quite difficult. Upon starting a profile we was shocked to see they take payment up front for the first week and it takes a few days for a therapist to be allocated to you - although this will depend on who best matches you. Once you have connected you, ONLY then do you start to book in a session - which were all suspiciously the next week (payment farming?). We arranged childcare, arranged our work hours, planned some time after for me and my wife to take things in - only to find our Therapist cancels an hour before the meeting. You can guess we was quite frustrated. Upon re-arranging the next available meetings were all on days we had originally said we cannot do and given the option to find another therapist we was trust into the "waiting" game to match with another Therapist and the next available meetings/sessions were almost a month out. All this time we are paying £60 a week.. you get whats happening here - we are basically being taken advantage of with poor management in this platform and its just about collecting as much money as possible. We actually had the choice to go through government options but we chose to do it via Regain as we felt going private might be a better option and didnt mind paying for a quality lead service. We have since decided we will be approaching the other options and going down that route instead or paying for a local private therapist. We will not be sucked into the online subscription based farming strategies again. Note : Regain did offer us 2 weeks credit to the account in the end - only to find out the next time we can meet with a therapist is a month out. It really defeats the offer.