lululemon.uk
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Terrible customer service wasted £80 of my money
The customer service at the Battersea Power Station store was appalling and has resulted in a total waste of £78. On trying to pay for a multi pack of underwear I was ignored for nearly 5 minutes while the cashier chatted to a friend. A supervisor noticed and eventually asked the staff member to stop chatting and serve waiting customers. When my purchase was finally dealt with, I was not advised that there is no return or exchange on the item. There was no signage to this effect either. The only time this was advised was on the receipt - AFTER I had paid for the item. When I returned to store with the items clearly unworn and packaged exactly as sold, THE CUSTOMER SERVICE WAS AGAIN UNHELPFUL, DEFENSIVE AND RUDE. The size (medium) was tiny when I took one item out. I have wasted £78 due to the appalling customer service rather than the policy itself. The final episode of NON EXISTENT CUSTOMER SERVICE was when I emailed the company customer support address with my concerns. After over 1 month I HAVE NOT EVEN RECEIVED AN ACKNOWLEDGMENT let alone a reply. This is yet another further example of a dreadful customer experience. My advice is to STICK TO SWEATY BETTY where I have never had these issues.