Direct Line Cruises
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Great customer service, pleasantly surprise to receive on board credit, thank you!
I bought a future cruise credit when sailing on Virgin. I thought I have to book this with the cruise line, which I did. Few months later, I saw a better deal and when I called Virgin, they said they cannot do any price adjustment but gave me a number to call travel agent. Called that number, left message and within few hours, an agent call me back & after my explanation, she will get in touch with Virgin. Shortly after, she called me back with bad news, it will cost a bit more as certain discounts not applicable, but she also gave me good news! It is from directlinecruises, there will on board credits and loyalty points conversion credits. Very happy to have $200 to spend. Thank you directlinecruises, if your agents are like Tammy Gloe, i will be your loyal customer forever!