Warmnest Home & Decor
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Very Disappointing Experience!
I ordered from Warmnest because their ads looked beautiful and their “natural candle” claims sounded convincing. I spent over £200 on candles as gifts, expecting something premium and eco-friendly. Unfortunately, this turned out to be one of the most frustrating online shopping experiences I’ve had. First, the delivery took over three weeks, which I had been warned about, so I waited patiently. They did include a “free oil” as compensation — not one of my choosing, just something they picked — but that was the only small positive. When the order finally arrived, items were missing. I immediately contacted them, sent multiple emails and photos over the course of another three weeks, and was repeatedly told to “check the packaging again,” as if I hadn’t already done that. They refused to send replacements for what never arrived and have been unhelpful and dismissive throughout the entire exchange. I’ve now asked for a refund and will never order from them again. As for the candles themselves — they’re mediocre at best. Despite the marketing, they are not fully natural as claimed. The company admits that some fragrances are synthetic and even use palm oil, which completely undermines their eco-friendly image. Between the poor customer service, misleading “natural” branding, and underwhelming product quality, I cannot recommend Warmnest to anyone. It’s been a waste of time, money, and patience. Wish I had looked at the reviews before ordering, and funnily enough, all the 5 star reviews look very much like sent by bots or are fake as they seem to be from people who give 5 stars to everyone. This is a very unreliable web-site.