Hilton Car Supermarket
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Non-existent after sales service. DO NOT USE!!
When we were enquiring about going to view the car we received numerous messages / calls. Paid a reservation fee and booked an appointment to test drive the car. Customer service at the MK venue was OK. Not great for women customers as about 30 male staff and no females! Decided to buy the car and the salesman (deal closer) said the car would be serviced and MOT'd before delivery. Paid a £500 deposit. Called "after-sales" every day for 5 days, left on hold for up to 20 mins each time. Received no messages or calls at all until late on the Friday to say they were trying to arrange delivery for the next day. Tried to call the next day to check if it was being delivered. Couldn't get through and received no confirmation text/call. Gave up about 6pm. Then the delivery truck arrived about 7.15pm Sat night!! No record of any service or MOT being carried out. Also received no information at any time regarding warranties available so we were left with min 31 day cover. Sent numerous emails with only 1 response to say they would look at our complaint urgently. Still nothing after 6 weeks! Shocking service /communication. AVOID!