Postoffice
View company profile →
Basildon post office town center
Basildon post office town center (inside WH smith): After trying to send a parcel thru Evri, the manager offered me a post office card that I can use internationally. She then promoted that availing one is free. After putting my details on the system, she then told me that I need to put money on it in which minimum is £10. Since i got way too committed and havent seen it coming, I have agreed, but unfortunately, my Barclays credit card wont scan and work. I then told her that I just have to cancel it for now as my card isnt working. She then insisted for me to use a different card or come back from home insisting for me to pay it despite the fact that I would just rather have it cancelled for now as there was a long queue after me and I dont want to make a delay for everyone. She made a big fuss in front of everyone and has demanded for me to call someone who could pay for it. She then harassed and embarassed me in front of every customer saying that she needs my payment or else she will hold my parcel that I already processed until I pay for it. I had to leave and handed her my parcel and was in utter shock. I havent had the time to reflect on it and when i did, I had to come back right away and asked for her name and realized she is the manager. She twisted her words and insisted that she didnt say anything about holding my parcel despite the fact that every customer have heard it. She then told me she will send my parcel and will not insist anymore for any payment for the card that I declined to avail. I heard from my fellow co-workers that she has been doing the same for immigrants as she constantly harass people to avail something, posting as free then later on had to put a deposit on it. She is asian (indian) and it was utterly disappointing to receive that kind of service considering I am also asian. The rest of the staff are amazing except her. Given the questionable approach she has done, I could file a case under the Protection from Harassment Act of 1997 due to this behavior she has caused.