Help Medical Supplies
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Warranty, terms and conditions.
I bought a certifies refurbished portable oxygen concentrator with a one year warranty. It arrived with several items missing (external battery, straps, cannulas). Once notified, they did promptly ship the missing items. I used to POC on several occassions, but it didn't increase my oximeter percent. I tried several times, then took the POC to have the oxygen purity measured at a local medical equipment facility which found it to only generate oxygen in the 70-78% range - woefully inadequate. Once contacted, Help Medical claims my warranty is void since I took the machine to an outside vendor. So I'm just screwed.