RedAwning Vacation Rentals
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Awful
This management company (at least the branch that handles my particular rental property) was awful. Untimely responses. Pretty unreachable. Vague responses that aren't helpful and that aim to frustrate so that one will just eventually give up. I booked my rental through VRBO and all responses came from Red Awning. Every email communication came from both VRBO and Red Awning, making things very confusing. At the end of every Red Awning email is a link to an email for yet another management company. Almost all phone numbers on all communications are invalid numbers, which made me very concerned. It just seems like no one really cares about their clients or takes any ownership. Not willing to work with simple requests to modify reservations. And lastly, the check in process still involves a physical key that needs to be picked up from the management office. Which makes a late (and potentially dark) check in extremely difficult, especially when they aren't very responsive to begin with. Will not use again.