Enact Conveyancing
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I’m still in disbelief
I’m still in disbelief at how poorly this company has been dealing with our remortgage. Poor communication about requirements, delays in communication and lack of overall guidance from Enact has compounded the impact of having not one but two lots of lost documentation. My first mortgage deed suspiciously did not arrive in the same envelope with the other documentation, despite being one of 3 documents returned as a set. What made this even more odd was that the second mortgage deed was a two sided document and the first was not. My best guess here is that losing the first one was to cover off a mistake in the initial pack which resulted in a useless mortgage deed being sent and signed. The second huge blunder this week was my identification being lost. Again, one envelope with all of our documents as requested. 2 out of 7 documents sent accounted for in the post room and crucially both our driving licenses lost. These arrived Tuesday by Special Delivery tracked through Royal Mail. It wasn’t until yesterday we were notified that the documents hadn’t been received and there is absolutely zero accountability for any of it from Enact. So frustrated at having more expense due to delays in remortgage and the added pain of replacing our ID.