Celebrity - won't be back
Returned from a Celebrity Apex cruise on Monday 8th July 2024
We had purchased Jewellery in the Effy store - no problem with that.
On Sunday 7th July Celebrity placed a "pending" charge on my credit card - no issue with that.
On Monday 8th Celebrity added the "Real" charge to my credit card as expected. It's now Friday 12th & the "pending" charge is still showing. I rang Celebrity who told me the "pending" charge would disappear but it takes up to 7 working days - thanks for that Celebrity - it has taken my card over its limit & I cant spend on it. Why couldn't you just convert the "pending" charge to the "real" charge when we disembarked?
Also purchased a bottle of fragrance in the on board store as a gift. When the recipient opened it (totally sealed, plastic wrapped) the bottle was full of air - no odour of fragrance, it had clearly never contained any. I mentioned this to the customer service rep. dealing with the card issue who said I'd need to speak to a different department, he fumbled around for a few minutes but couldn't find the relevant number at which point I said "don't bother".
We have been on 30 cruises over the last 16 years & tried Celebrity based on a recommendation - once is enough, we won't be back
(Whilst writing this I've had my monthly payment to Youtube Premium declined - thanks again Celebrity)