Hazelton's Canada
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GO ELSEWHERE
We had a tough time with our order and customer service was very focused on regurgitating their company fine print rather than helping or caring. We ordered a custom sympathy basket for a bereavement gift and long story short, our fresh fruit and flowers sat for 5 days with a courier and were delivered wilted and without an upgraded item we paid for. Can you imagine the embarrassment? Dying flowers and fruit delivered for a death in the family!!! Be careful ordering as substitutions are their right. Paying for an upgrade can be substituted for a cheaper in stock item and they will not refund or make up the difference. Sounds like it is a regular occurrence with other reviews and should be reported to the BBB (Better Business Bureau). Simply put, with many good e-commerce websites, stock levels should be listed to protect customers. Why they don’t have this is obvious … they can make more money off of you and hide behind fine print while they do it. In addition, their “free shipping” is with a courier company that does not deliver on weekends! How is that even possible to provide in their line of business?!? Our flowers and fruit were ordered on a Thursday and shipped that same day. We expected the delivery on Friday but with whatever complications and adding a long weekend, the delivery did not take place until late Tuesday. 5 days?!? I could have walked it there faster. Very disappointed at the lack of compassion and help from their customers service. Quick to reply with “copy and paste” fine print. Responses with no solutions or help. My advice is go elsewhere if you want personal service and not to be taken advantage of. This business is only about profit and they will do all they can to pad their bottom line at the expense of your thoughtful order. There are lots of flower and gift companies out there, so GO ELSEWHERE! TO ADD MArch 31st after Hazelton's reply: Again a very robotic response - they did not even address flowers sat for 5 days in a shipping warehouse but focused on the substitution of the expensive cutting board. They should give a refund on the item that was not upgraded ... just a testament to a big company that doesnt care. AGAIN GO ELSEWHERE