Bord Gáis Energy
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CHECK YOUR NIGHT UNITS!!!! DEPOSIT CHARGED AS UNITS
CHECK YOUR NIGHT UNITS!!!! My Night Units went up 254% last bill (march 2021) and the very same happened in March 2020. When I called Customer service last year I was lucky enough to talk to a person that actually helped me and found out that a DEPOSIT was being charged but the DEPOSIT WAS NOT LISTED on the bill, they just increased the Night Units from 659 (Jan 2020) to incredible 2,973 (march 2020). In the end I got a refund of 300 eur on my bill. After a year my Night Unit March bill went to 2,252 comparing to 916 in Jan 2021. They say that it's because it's estimated but they read the meters every second bill and my Night Units ACTUAL READING in Nov 2020 was 778 and in Jul 2020 was 666. I called customer services and they said that it is the real units and even told me that I might buy a electric car. WHAT? I don't even have a car. I live in a small apartment with 2 bedrooms, one of my heating is not working, my husband and I hate heaters because it dries the air and we get sick, so we use it to the minimum. Anyways, we haven't got any new device/vehicle that would reason this absurd increase in the Night Units but ANOTHER DEPOSIT and year after they tried to charge me would make a lot of sense. I read on their website that they might charge 200 eur deposit if you are not signed up for Direct Debit. I'm fine to pay for a deposit as long as I will be refunded in the future and if I know what I'm paying. Increasing my usage seems like they are trying to get money from me. I have open a complaint, contacted CCPC and will contact CPU if needed. Go after your rights guys and check your bills every time you pay it