Hazelton's Canada
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Company Policy vs. Doing The Right Thing
I ordered a gift basket for a friend’s birthday that should have contained champagne, a bouquet of 16 strawberries dipped in French chocolate and a large bouquet of seasonal flowers. The basket arrived a week late with rotten flowers and two bags of chocolate covered cherries (champagne was fine). I am a public servant for the state of Nevada and was in the middle of a stressful and long work week when the basket finally arrived at my friend’s residence - the day it arrived, I was working a 14-hr day. That was a Wednesday, I called the following Monday when I finally had a day off only to be told that I missed the 5-day window to request compensation for damaged/incorrect products. I paid significantly more for the basket upgrades only for them to send an incorrect product which did not equate to what I paid for and the basket arrived with damaged goods anyway. I respectfully and patiently conversed with customer service via email (as Hazelton’s recommends), only to be written off when I politely requested a few times to speak with a supervisor over the phone. I attempted to call, but no one would answer or return voice mails. I was not looking for a full refund, but just for some kind of compromise as it would have been the right thing for Hazelton’s to do instead of hiding behind company policy and ultimately brushing me off without any effort to do what was right. I will never again order from Hazelton’s. I ended up finding a local florist near my friend and sent her a gorgeous bouquet, one of which she should have received on her birthday.