Enact Conveyancing
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Miserable experience
I am having a miserable time remortgaging with Enact. I am sorry to say their service is poor. The firm has a very basic 'dashboard' that is rarely updated and functionality quite old fashioned. The 'chat' service is good, but I don't think I should have to use it constantly because nothing seems to happen for weeks and weeks. My 'case handler' never gets in touch and does not respond to questions. Enact staff have failed to obtain a redemption quotation from my existing lender's automated system, largely because Enact have used an incomplete address at least six times, making the same mistake over and over again. I didn't choose Enact - the firm were attached to my new mortgage provider as 'free legals' which seems to mean little apparent interest in speed, efficiency or customer service, perhaps because they get paid anyway. If I could I pull out I would, but starting all over again with another lender could take even longer.