Five Star Properties and Bliss Beach Rentals
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Last Minute Quarantine Vaca
We booked a last minute vacation through Five Star Properties with another family at 17 Avocet Drive, in Hilton Head SC over the Memorial Day week. We were pleasantly surprised by the cleanliness of the home, the amenities and modern, beach themed decor. On day 4 of the vacation, the cable and internet went out which was problematic due to this being a working vacation for two of the adults and four boys unable to be entertained during 1 1/2 days of a tropical storm. Issue was reported immediately but it took the property manager to12 hours to respond and only by email. The cable/internet was never restored for the remainder of our 6 night stay (3 1/2 days). While a minor nuisance, both families could not get ahold of anyone for almost a full day. To top off our experience, the AC stopped working for two days in 80+ degree heat. The temperature in the house was 88 degrees and oppressive as you couldn’t open the screen less windows due to the mosquitos. Five Star Properties was unresponsive, poor customer service for a luxury rental. Renter beware should you have any issues, you’re on your own.