Matcar Rental
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This company is a scam company
Update: The company contacted me on 1 Apr and tried to get me to remove this review. Worst still, they are trying to refund only around 1/2 of what I'm owed for a refund. After I explained to them again why they owed me 3830 TL, they simply ghosted, again. A total shameless company. This company don't even deserve a single star. To be frank their management should be jailed for running a scam scheme. Rented a car from them for 9 days. The car they provided seem ok for a while and check engine light came out after normal drive to Edremit. Contacted them via whatsapp, and they asked me to not drive the car and they will send someone next day to check it. The following day trying to get an update again they kept on ghosting me. After calling their general line only they willing to send another vehicle. They promised to refund the 2 days that I'm unable to drive the vehicle. The worst nightmare is when returning the vehicle, they told me my HGS is 6500TL for journey from Istanbul to Edremit and back. In reality is only 2979TL, even with their overpriced 40% admin fees they take, it's only 4170TL. Minus the refund they promised which is around 2370TL they are entitled to charge me. The excuse they gave when I asked for itemized toll transaction they told me the latest one it's not in the systems yet so it's manually calculated and they will provide it next day. Guess what, they did not send it, only 2 days later I pushed them, they only send me the details which confirmed my suspicion they overcharged me. I demanded they refund me the difference (4130TL) but I'm willing to settle with refund of 3830TL out of goodwill. They asked for my IBAN but never to reply my message again, nor acknowledge. DO NOT RENT FROM THIS ILLEGAL SCAMMING COMPANY, PERIOD!