Luggage Delivery Company
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In general a good experience but website needs working
In general a very good experience, the suitcase was delivered next day, efficient and smooth. The only thing I think needs improvement is the website does not ask for dimensions but only the weight of the suitcase when they give you quotation and only tells you that you need to print the label at home AFTER you pay. This obviously caused bit of problem and I had to top up 70 AUD as my suitcase is bigger than the size limit which I only found out about after I’ve paid. And it does not help when customer service is only available during UK business hours and I am in Australia. Nevertheless, once I reached them, Martha was extremely helpful and patient. The suitcase was picked up and delivered safely after I topped up. I would use their service again. I just think the website needs to be clearer prior the payment and confirmation step.