Hazelton's Canada
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I ordered a custom birthday basket as I…
I ordered a custom birthday basket as I wanted to include all items that the birthday recipient loved. I will never order again, and recommend against it to save you the headache. My main issues were that certain products I ordered were missing from the basket, and one of the items in the basket were swapped for another item that I did not order (ordered coffee, but they included tea) without notifying me. This was especially irritating as this was a present delivered directly to the recipient and I had to bother them to take photos of everything so that I could check whether everything I ordered was included. I also included a wooden box (with a lid) in my order as I thought it was necessary for the items to be placed into, however, instead of putting the items in the box, everything was glued to the lid of the box, where the person had to ruin the box just to remove the items. I have tried bringing up these matters to a Hazelton's customer representative, and was told that I would get a response within 24 hours, but have waited a week and instead of a response, got a request to leave a review. So here is my review. Overall, I am beyond disappointed with my experience, and would not recommend ordering anything from this site, as it will cause you bigger headache than you need.