QD Stores
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This farce would make a good Watchdog episode
Order Never arrived and still waiting for refund 10 days after requesting. QD Stores and Cherry Lane Garden centres are part of the same company. Unfortuantely i purchase the same item from both companies. Firstly from Cherry Lane Garden centre. first order was placed at the beginning of May. DX delivery services showed it had been despatched but then the consignment disappeared. After raising an incident ticket there was no response. I had to chase several times until i requested a refund because they had no idea if the order had even been dispatched. I then made the mistake of ordering from QD Stores the same product.. Then the same thing happened.. 10 days after requesting a refund i am still waiting. Over the 2 and half months i have not received one phone call or e-mail from either company. Terrible customer service and unprofessional set up. Avoid.. save your time and buy from elsewhere. They would make a great episode for Watchdog!