Alfa Travel
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Travel, Steve our tour leader couldn’t be faulted. Issues with Aloft Hotel. On arrival all containers in shower were empty. Out all day Thursday to come back at 4.15 to find room not cleaned. Housekeeping sent someone up to clean while we disappeared for 45 minutes. When we got back they had only cleaned the bathroom and left everything else. Contacted reception and complained who said they’d send someone up again. By then it was time for dinner so we never had the opportunity of a cup of tea or rest before dinner. Spoke to Laura who was covering reception when we went down for dinner and told her the issue and she personally went to sort out our room while we had dinner, which she did and brought us two complimentary vouchers for a drink. They had ran out of red wine and tonic water!! Do they have a problem with stock management or running out of funds? I’ve never come across this in any hotel before.