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Refunds not easy apparently. Avoid this company!
Been called to say the item I ordered was damaged and no longer available. The customer service team seem to be trying to do everything to prevent having to do a refund by referring me to alternative items and having store credit instead of a refund. I'll see if and how long takes to actually get my money back. Not a great first impression of this company at all though. I'll review my rating depending on what happens next. Update: Over 10 working days and still no refund. Won't provide complaints process. Been told to wait another 3 working days for refund. Would recommend avoiding this company.