Enact Conveyancing
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1 * Avoid At All Costs
Possibly the most appalling and inept service I’ve ever received! I was lead to believe that taking out a small mortgage on a property that I already own outright would be a very straightforward and swift process. Alas Enact’s case handling has come to a grinding halt due to the total ineptitude of Callum my case owner. I have supplied all documents as required by recorded delivery and the portal. Despite various phone calls direct to the team who can all confirm everything has been recieved Callum persists to claim otherwise. He takes days to respond and in fact has only graced me with two responses both at 1800hrs on a Saturday which seems very unusual indeed. His last correspondence was please type “Stop My ReMortgage” to close my application. The whole situation is entirely baffling as you’d think they’d want the business. I’m incredibly frustrated as I absolutely do want to remortgage my home but I do wonder at this rate if it will ever happen….