TU
TurnKey Vacation Rentals
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Refund policy is ridiculous
Turnkey has a no refund for natural disasters or Acts of God policy. For example, the Caldor Fire in the Tahoe area. The area is being evacuated, most roads and highways are blocked, the air quality is hazardous and the fire is 3 miles from my rental. We were supposed to go there in 2 days. They recommended I should have canceled a month ago when there was no fire. They are making Airbnb pay me back now.