Travel Trolley
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I recently applied for a ticket through…
I recently applied for a ticket through your company and would like to share feedback regarding my experience with your customer service team. On my first call, I was connected with an agent named Felix. Unfortunately, he behaved in a manner that suggested he was completely disinterested in assisting me. Despite my polite approach, his behavior was rude and dismissive, and he eventually hung up the call without resolution. When I called back, another agent answered but similarly disconnected the call halfway through the conversation without any notice. Concerned but still in need of help, I called again. This time, I was quite anxious, fearing I would be connected with Felix once more—and unfortunately, I was. He repeated the same unprofessional behavior. When I asked for his name so that I could make a formal complaint, he abruptly hung up again. Thankfully, on my next attempt, I was connected to an agent named Ayushi. From her first greeting, I could sense her professionalism and courtesy. She patiently listened to my issue and resolved it efficiently. Her approach was reassuring and respectful, and I’m truly grateful for her support. I strongly believe your company values customer service, but I urge you to review the conduct of the representatives you hire. One poorly trained or unprofessional agent can harm the entire reputation of your brand. I left a one-star review—not as a reflection of your entire service, but to bring this matter to your attention. Ayushi, however, deserves a five-star rating for her excellent support. Thank you very much.