Scrap Car Comparison
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Sevice was good
Sevice was good, however upon accepting the offer I had multiple emails saying the same thing to say it’s been accepted etc etc and to accept agreement which was a bit confusing as I was not sure if my original email when prompted was accepted. That worried me to think it was a fake offer who may take the vehicle and not settle the balance. That was a shame that the thought got planted. With respects to the offer, when I spoke to operative over the phone I did highlight that the vehicle body work had dents to the rear and documented all the faults that I knew. The day before, I was prompted to send a video of the van, which I did. The morning of collection, an operative rang to say that I did not report the dent when they made the offer of van. I explained this to the guy on the phone that this was untrue. I highlighted all defects. That said I believe the call handler did not in put. All in all you guys countered offer by reduction of around £150.00 which walls not grate, but I kinda new this might happen. It’s a shame that we I.e you and I can not have a gentleman hand shake from the off. That said, with a few tweaks at your end , I would recommend your company to clients. Fix’s up and sharpen the pencil!! Regards, Thomas