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Energy Ombudsman
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I escalated my issue as usual via the Resolver customer complaints system
I escalated my issue as usual via the Resolver online customer complaints system promoted by Martin Lewis after 8 weeks . The Energy Ombudsman did not respond . I contacted them directly . It then took a further 2 months to complete the investigation while arrears accrued meaning that even though this issue was not of my creation (agreed by the ombudsman) I now have a payment plan that is higher over 12 months than would have been had they responded sooner . On reflection I also feel their opinion on what constitutes a reasonable goodwill payment from the supplier now I fully understand the financial impact going forward is wrong .