WA
Water Babies
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Great teachers, awful company that won't honour sessions or refund
The swimming teacher Jo was absolutely brilliant, if this review was for her alone it would be 5 stars. Sadly, the company behind the teachers letter them down. I booked a block and during booking was told I could rearrange sessions missed due to a family holiday. Down the line, I was told COVID restrictions prevented this, they were only rearranging sessions based on a medical letter and then just a flat our refusal, despite being assured verbally and in writing that we could rearrange. So disappointing. Two sessions missed and refund refused. I've contacted consumer rights.