eSky Travel
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Issues and additional costs
There are some issues with esky.com and 1 issue was my fault for not researching before booking for my July 2023 flights. The other issues..... you advertise in USDollars yet I got charged an ''exchange rate'' from your local currency. I was charged an additional $27.00us for this. A secret you do not divulge. I was charged $84.49 for 4 aisle seats for my round-trip booking [4 flights]. American Airlines honored the payment, but during check-in on my departure flights they assigned me to the only seats available. If you're selling seats, then you should have the ability to assign them or block them for your clients or not sell them at all. And finally, I received an email from esky asking to complete a satisfaction survey only a day or two after I booked on June 6, but the survey was only open for 7 days - so, since my trip took place July 18-26 & I waiedt to be able to relate my full experience, you blocked me from completing the survey. And finally -- I had to pay American Airlines an additional $115.55us for the 2 aisle seats on my 2 flights coming home or be placed in a middle seat on both flights. I am soured from using your service again.