Liam

Asmita is always very thorough and so…

Returning Products From Ireland

I am writing to express my dissatisfaction with the experience I had returning products from Ireland and the subsequent poor customer service, and wanted to make everyone aware of this. I initially purchased a Surface Pro and keyboard, as Microsoft had heavily promoted a no-questions-asked return policy. After using the products for a few weeks, I decided they were not suitable for me. I initiated a return and sent the products back to Microsoft. I dropped off the products at my local collection point on May 27th, and they were received by Microsoft on June 3rd. One week later, I received no updates from Microsoft, and my shipping label on my account indicated that it had expired. I contacted Microsoft, and they assured me that I would receive my refund no later than Friday, June 13th. However, this did not materialize. I made another call the following week and was informed that I would receive the refund by the end of the next week, which was June 20th. By that evening, I had not received anything and initiated a chargeback request from my bank. Remarkably, at 1:00 AM on June 21st, a refund was initiated. As of writing this on June 26th, I have still not received my refund. I received another support email on June 25th, which essentially informed me that I had initiated a chargeback request and to contact my bank for further assistance. However, the email did not mention my refund. I followed up with a call to support this morning, where I was left on hold for 20 minutes while they reviewed my support ticket. During this time, I was rudely informed that it was my bank that I needed to contact, as Microsoft had initiated the refund and there was nothing more to be done. When I inquired about the chargeback request email, the support representative did not understand what a chargeback was and stated that they were unable to read the email because it was sent by another team. They informed me that if I wanted someone to discuss the email with me, they would have to call me back later in the day. Therefore, 24 days after returning my products in perfect condition, I am still awaiting my refund. If anyone has any suggestions to resolve this issue, please let me know. At this point, I simply want my money back and to avoid dealing with Microsoft products in the future. Thank you,

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I used nature's blend with my former dog Victor and my new dog Simba.

I used nature's blend with my former dog Victor and my new dog Simba.