Motus Medical
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Total disaster
An opportunity came up to buy part of the modular buggy 2nd hand. We checked with them it was compatible and bought it, but when the new seat arrived it didn’t fit. They said only 1 piece was needed and it wouldn’t take long, then changed their minds and said we had to order a whole new chassis, which meant we had to apply to 2 further charities. Finally got the funding when I also spoke directly to the manufacturer and they told me it would be fine with 1 small extra part. I complained and they did then order it quickly, but all the delays meant it took 8 months instead of 2 months. They said there was a communication issue with them and the manufacturer but it felt like they were just trying to make maximum profit which isn’t fair on the charities. The staff were apologetic but we will not be using them again.