IDrive Online Backup
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Good product and services, but awful human element and technical support
I need to explain why I gave just 1 star to iDrive. The service itself, I mean, the "product", the cloud backup services oferred by iDrive, are excellent. But, unfortunately, one of the main elements when it comes to IT services and solutions are missing here: the human element. iDrive technical support is not only bad. It's awful. Very, very, very bad. Most of the time it seems we are talking to robots and its canned responses, and not to human beings. The "technicians" don't even says his names. We never know whom is talking to us. They seems to consider us, customers, just like mere numbers in his database. The "technicians" helps us, but most of the time only after 1 or 2 days has been passed from the moment we did open the ticket. So they start talking to us, but it seems they don´t know we are customers. The way they treat us is bad. Awful! No education, no kindness, no "friendship" at iDrive - not even the minimum necessary to our daily lives. At their chat the same happens, and we're treated like, well, I don't know exactly, but it seems they think they are doing a favor to us. Very bad technical support. If you think you will find human beings working at iDrive you're fooled. No humans here, no kind people here, no helpful guys here. I am starting to research in order to move away from iDrive to another cloud backup provider. Despite the product be excellent, the human factor, the technical support - well, there's no such thing at iDrive.