Marsh & Parsons Estate Agents
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It’s a scam, stay away
0 stars. Literal scammers, stay away from them: They pushed us into renting out a flat that is not suitable for human living conditions. The sound insulation is so bad the neighbor below can hear all conversations we are having, even a spoon dropping in the kitchen wakes her up, due to bad insulation. Tons of issues that where left unmentioned in the flat, such as the room of my door being unable to shut and the landlord being unwilling to fix it as he doesn’t want to waste money. The roof leaking and triggering a carbon monoxide alarm. The leak resulting in our items getting mold on them. My friends room dripping with water so she can’t sleep there anymore as it is soaked. The landlord called cheap builders to fix the issue, that made things worse. The bathroom has black mold that wasn’t removed, and fungi are growing by the kitchen sink, the hallway has an awful damp smell. I requested to carry sound tests before moving in, being a musician, and got denied access. Marsh and Parsons tried to make the neighbor downstairs sound as if she was being unreasonably feisty about noise, to distract us from the fact that the building’s insulation is the issue. Before signing the contract they merely asked if we’re ok with the landlord carrying some work to renovate the flat whilst we’re in. It was not mentioned in any way that the roof leaks when it rains, that my door won’t be closing and that there is no sound insulation (when I slept there I would hear every persons conversation from every room happening at once). I tried to swap the occupancy with a friend that didn’t mind the sound issues, and had to pay marsh and Parsons 50£, I told them his deadline of moving in was the 1st of October, provided necessary info, then called them up on the 10th to find out they did nothing and “ referencing agency was not responsive”. Two months passed where my friend couldn’t move in because the referencing wasn’t complete, which made me loose months of getting my rent money back (I still had to pay rent for as long as my name is in the contract). Missing that deadline also diminished the chances of me finding a new replacement as past late September everyone settles in a new home for work/ university etc, so it’s harder to find people looking to move in. The landlord furthermore gave me a hard time accepting my friend for the change of occupancy, who, by the end of it all, after two whole months of waiting to move in, gave up and said the company and landlord are so unprofessional he no longer wishes to move there. Everything about them is sketchy. They trick you into a 3rd year contract saying you can claim a break clause at 18 months and apply for change of occupancy earlier than that at the referencing fee of 50£, but they never get the referencing done and send the contract, etc fast enough for you to finally get of that shady contract, which is immensely disrespectful to the person you seek to switch your contract with, as they will disrespect their moving in deadlines and eat your money. No apologies, no excuses. As soon as they took my rent money, all agents that wouldn’t call me on the regular became ghosts and would consistently refuse to reply my emails and calls. Scam scam scam, please stay away and to all the fellow people giving bad reviews, please sue this company, I am in the process of taking legal action myself. This is what greed and lack of empathy does to humans, they live off taking your money and wasting your time, let’s shut them down