Carrentals.co.uk
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NEVER rent a car from Carrentals.
I am very disappointed in Carrentals. NEVER rent a car from Carrentals. Let me explain the situation. I booked, insured, and paid for a rental car to be picked up at Cluj-Napoca Airport. Due to a flight delay, we arrived late and were not there at the agreed-upon time. We called Carrentals, but they were only reachable in English. Carrentals came to the airport, but the car we had arranged was already rented out to someone else. They forced us to pay an additional 235.61 euros for a car upgrade. We had booked a hotel 30 km away. We were pressured into taking the car. We are extremely angry. We want our money back. It is not our fault that the flight was delayed and Carrentals was not reachable. Besides, we had rented, insured, and paid for the car. Who has the right to re-rent "our car"? Even if the car sits in the parking lot the whole week, I rented that car. Again, NEVER rent a car from Carrentals.