Mint Mobile
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If I could give this company a negative…
If I could give this company a negative score I would! They're advertisement of a 3mo/$45 plan and promises of being on one of the fastest networks sounded great! I went online to sign up for an eSim (as the website stated my phone would be compatible). 4 days later my phone failed to make/receive calls, texts, and would not load anything needing the internet unless I switched to WiFi. After literally 10hrs of trying to get it fixed and being disconnected from online live support agents, I was able to reach an agent who told me my phone was in fact NOT compatible with eSim and needed a physical sim card! Question 1. Why did their system approve the eSim transaction and process if my phone is not compatible?! Thankfully the agent refunded my transaction, assured me my sim card could be overnighted, and told me she'd put me through to the sales team to get a physical sim card. The sales agent came online and told me I needed to purchase a plan (Q 2. Why refund me if I need to repurchase?) and that I would have to pay $75 because I wasn't considered a new customer anymore! Cordially I contested that I was, in fact, a new cuatomer, relayed to her what happened, and requested the price I paid to begin with. After about 20 minutes of this, I requested to speak to a manager. The rep became combative, stating their manager would say the same thing, stated there was no manager to transfer to, and argued with me. She then proceeded to tell me that she processed the transaction (WITHOUT my approval). At this point, I told her I did not want to work with her anymore and to please have a manager call me on my boyfriend's phone. About 25-30 minutes later I received a call from the same rep I had just told I did not want to deal with..they then transferred me to her supervisor. I proceeded to tell her all that had happened (for the third time), also relaying that the first rep assured me the sim card would be overnighted. The supervisor told me that they couldn't overnight the card and said I would receive it in 2 business days OR 3-5 business days. I asked why I couldnt get it overnighted and about the confusion on the multiple shipping days and for either I didn't receive a straight answer. I suspected I wasn't speaking to a supervisor so when I requested some type of proof that I was speaking to a supervisor, (I asked for an email with her credentials, a phone number with her diredirect extension, etc), she did not have any way of providing such information- leading me to believe the rep previously simply asked her call center neighbor to make the call to me. I say this because even when asking for a possible extension for her she replied, confused, "An extension? What's that?" To me, any one working in a call center knows what that is...ESPECIALLY a Supervisor. I did get her name at least. By the end of the call, I had to pay the $75 and was still told my card would be there in 2 days or 3-5 business days. This all happened December 14th Today is Christmas eve, 10 days later. When I first sign up it was for the unlimited plan and when they resigned me, thought I was on the same one that I originally paid for. Well today my service was snail slow and after a while I finally looked into the plan I have and was shocked to find out I have the 5gb plan and had to pay an extra $20 for 3TBS! I'm disgusted! Between the lack of professionalism, the worst customer service I've ever experienced (toward a new customer at that!), the lack of clear communication, the spotty service, and unfulfilled promises I am fed up! I hope this saves EVERYONE from signing up with Mint Mobile! Save your money, time, and sanity!