Jo-Ann Stores
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I bought the pinking shears on Joaan…
I bought the pinking shears on Joaan online Saturday, April 11, 2020, it said in the ad it will be ready the next day. When I went the next day to Joann Store in 4948 Monroe st, in Toledo, the store is closed during Easter Sunday. I come back on Monday to store and find the item that I bought, then waited on the long lane about 15 minutes, but the sale person does not allow me to pick the item, because an online order has to wait for an email back from Joann for ready pick up. Until Wednesday, I do not get an email from them, then I called back the store asking for an email to pick up the item, and get information without apologizing and said Joann has a lot of backorders now. I am very disappointed with this and finally, I decide to cancel buying the item. I hope Joann will do better in the near future.