Princess Cruises
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The Princess Cruises App
I am booked on a cruise on a Princess Cruises ship in September. Having provided personal data requested by Princess Cruises, I was surprised when they then requested the data again (and further data), strongly urging that this be fed into their "MedallionClass" app, on the basis that the app would make the boarding and the cruise itself a much smoother experience. However I'm afraid that my experience with the app so far is much the same as many other TrustPilot reviews on the subject. It took me a couple of stressful hours of failed attempts to download the app onto my phone (with unhelpful error messages, and sometimes none at all) before I eventually successfully installed it. Then I found there were various fields where it would not accept mandatory data, and I almost gave up with it at that point. But I decided to give it another shot, and phoned Princess Cruises. A customer service lady in the USA called Roberta then spent a good couple of hours with me patiently resolving problems with the app, both by getting me to make changes on my phone and by Roberta getting IT at her end to make changes to my account (which I learnt was held in the USA). I can only say that Princess Cruises should not have released an app that is clearly still suffering from teething problems. Roberta was patient and brilliant, apologised for the trouble the app had caused me, and did not let me go until the app was fully working. So thank you Roberta, and I hope Princess Cruises doubles your salary! Also, I hope that Princess Cruises does not charge me for the long phone call, which I was told would not be charged. I will report later how the cruise goes, and whether the app proved useful.