Celebrity Cruises
View company profile →
We have always taken our cruises with…
We have always taken our cruises with Celebrity but are having a nightmare with them.We have made so many calls & sent emails regarding a cruise we have to rearrange it’s is a nightmare.We have been waiting in excess of 5 weeks for a £1898 refund that we are due but it has never arrived & we need the money!We were promised a gesture of goodwill of $300 onboard credit on another cruise which has never been applied.Phone calls take over 2 hours to be answered customer services are chaotic it’s impossible to speak to same agent no follow up emails confirming resolution are sent Customer Service is appalling you never get a call back! We are desperate for the money that is owed to us & for future years will be travelling with another cruise operator as Celebrity are terrible!