Fowlers Motorcycles
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Terrible Customer Service
Booked my KTM 990 in for a service and repair. Two day job so got a train home. Called next day at the appointed time. Bike not ready, still working on it. Waited a couple of hours. By midday still not sign of fault being fixed. Had to be in Exeter by 3pm to collect grandchildren from school and childmind. By 1pm I asked for a courtesy vehicle and eventually they gave me a Honda 125. Drove flat out down the M5 to get to the school in the nick of time. Was stopped by Police on the motorway as the bike had L plates! Took bike back next day but mine was still not ready. After prolonged discussions I was given a 1200cc Honda to use until my bike was ready a few days later. Bike eventually fixed and returned. Happy with the work done but terrible service. Whilst I was waiting the numerous other people waiting shared their experiences, which were similar to mine.