BB Company
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Poor customer service
I tried Radiancy but after sticking with it for 10 days, I had increasingly worse GI issues. I knew this was a possibility for me because I don't always tolerate probiotics well but I wanted to try the product because of the touted benefits. I am not giving them a 1-star rating for Radiancy, necessarily, as it may work well for some women. I am, however, unhappy with BB Company's customer service. When I explained my issues with the product and asked for a refund, the customer service person I was messaging aggressively tried to push the product, telling me I needed to give it more time (6-8 weeks) and back down on the dosage. I had only worked up to 2 pills, instead of 4 at that time. When I said that I couldn't tolerate 6-8 weeks of the gut issues I was experiencing on the product, I was then told my issues were probably due to a "poor diet". As someone who takes her health very seriously and eats clean (gluten-free, dairy-free, limited sugar intake, and mostly whole foods), this was very insulting. As soon as I stopped taking Radiancy, my gut health went back to normal. I suggest the company stand by their money-back guarantee without harassing customers and trying to tell them "you're doing it wrong". I will not be ordering from this company again.