Warner Leisure Hotels
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Cutting Corners at Warners
1. Every radiator in room was on 23 degrees on an already sweltering hot day. 2. No shower head just the hose for several hours so had to go to Afternoon Tea hot and sweaty. 3. No extensive tea tray as advertised only pg tips. 4. No nibbles like we have always had at Warners. Fridge only had 1 small can of still water and 1 small can of sparkling water, not enough to even take all our tablets.They said they stopped this in April. Well, we booked in March and had no notification about this and they should honour what's advertised or offer money back as your lead to believe it's so expensive because your getting all these little extras. 4. Room was next to a fire door which made a very loud banging sound everytime someone went through it so was unable to sleep till 3am and then it started again at 6am. 5. VIP table on Friday night was ridic ulous. No designated waiter just had to wait till you could see someone and table was 3 rows back yet there were front seats available. We were sandwiched between 2 big large men and could barely move. When we asked about the free drink the options were very limited. So we paid 26 quid for a rubbish squashy seat and a small glass of horrid house wine. Nothing VIP about it at all. 6. As of 4th April archery and rifle shooting is payable. We booked before April and were not notified. 7. We booked this break because of Shania Twain and it stated it was evening nightly entertainment. That's how it was advertised. We then found it she was on at 3pm in the afternoon. Again false advertising we do have screen shots which clearly say nightly entertainment with her name under it. This was just devastating as we couldn't make the afternoon because we planned our weekend around the false advertising. This was all too stressful and I was having severe anxiety and we were totally upset and felt like this was not the Warners we had experienced previously. We were so let down and unhappy with the whole situation that we decided to check out. We made reception aware of every issue as it happened and at one point the receptionist was quite rude to me. On checking out we reiterated our issues but they didn't seem bothered at all. It's all down to false advertising and bad management and lack of communication. I mean seriously they could have got us some extra waters but they were adamant it's 1 each. After looking at trip advisor and other forums it seems that Warners are heading downhill.