Routes Car Rental
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Worst customer service ever
Worst customer service ever! Was not greeted with a hello or anything- handed a post it note with a number on it and was told to 'sit over there and wait'. I said I have a reservation and she said no cars were available and to sit and wait. Very rude, no explanation of why my reserved car was not available. So after waiting a solid 45 minutes, we were called to the counter and told our Jeep is ready, but has a crack and a chip in the wind shield. I resisted getting the Jeep and asked for one without a cracked wind shield. Was told if I wanted one without a cracked wind shield I would have to wait longer. But don't worry, in Colorado, they don't pull you over for that.... Seriously. My husband was very frustrated at this point and said let's just get it and get out of this dump. There were three ladies working and one was ruder than the next. Never again.