Water Babies
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Avoid this company!!!!!
Avoid this company!!!!! Worst experience, would highly recommend anyone to avoid this company at all costs!!! Firstly, the facilities were not baby friendly. There were no baby changing facilities and the only place to change the babies was on a cold floor. There was no where to dispose of dirty nappies either. Not enough changing rooms for the amount of people at the lesson meaning some people were changing crying babies on the floor in random places. We were not informed of the lack of facilities before the lesson as all this company is concerned with is taking your money and has no concern what so ever for it’s clients or the welfare of the babies. When I called and informed them of the lack of facilities I was asked, why could I not change my baby in a car seat!!! Clearly had no knowledge on babies as this would be unsafe and impossible!!!! The lady I spoke to was extremely rude and unhelpful. For the money you are paying proper facilities and polite staff is something I expected. Secondly, they took money automatically for the next block, which is in their terms and conditions but when I called to explain I had made a mistake and I didn’t want to continue the lady on the phone was again very very rude and showed no empathy what so ever. She didn’t want to give me any of my money back but after an hour on the phone she agreed to give me back 130 pounds and keep £50 for admin fees. I think we need an explanation of exactly what that £50 is paying for????? I explained that 50 pounds was a lot of money to me and that was a months worth of formula for a baby and withholding £50 could result in a family struggling to find money to feed a baby and therefore put the welfare of a baby at risk. Completely uninterested!!!!! Which is utterly disgusting!!!!!! I also asked if they considered the mental health of their clients in their terms and conditions but again uninterested in anything other than making money for their company!!!!