Landing
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HelloLanding is a very poorly run…
HelloLanding is a very poorly run business. My group made a reservation in 2/2024 for Phoenix,AZ. In 7/2024 they cancelled that reservation and asked me to rebook at another property. So I did, but it cost us more than the original reservation. Over the next six months we called Landing several times times to check on that reservation. Each time we were reassured by the agent all was well. The last time we called was 01/23/2025 to check on our reservation. Again we were was told it was fine and they would give us the check-in code 30 minutes before check in. We arrived yesterday in Phoenix. We were in 2 cars, had 3 people and one dog and drove 2 days to get here from Oregon. When we get here we called to confirm. They told us they cancelled this new reservation earlier this week. They made no effort to contact us. They hadn't even returned our deposit. There were no other same size apartments available. Basically it was a dead-end. I recommend you do not book with Hello Landing, they are untrustworthy and unreliable. Their business model is unsustainable. Their customer service policy will put them out of business. There are too many reliable services that will do the right thing. This one doesn't know how. Stay away from them! After posting our review, they responded with, "Please reach out so we can address this further. This is not the level of service we strive for." We did—again. Their "solution"? A $1,000 credit, despite clear documentation proving their error cost us over $5,000 in rebooking fees. Even when faced with undeniable facts, they refused to do the right thing. Their arrogance and lack of a moral compass leave us no choice but to take them to small claims court.