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Unethical Subscription Model - NO WEEKLY THERAPY AVAILABLE
I am disappointed with the inflexibility of scheduling in this therapy service. Despite purchasing a weekly therapy subscription, it is not possible to schedule more than one session per week and each session must be scheduled at least a week in advance. This makes it difficult to schedule sessions with busy therapists and when reaching out to support, the only solution offered is an extension on my subscription and other services that I do not need. This policy and the lack of flexibility undermines the trust essential for effective therapy. The offered "extensions" and additional services do not make up for this lack of trust and feeling of unethical behavior.