Squirrel Internet Ltd
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Customer service is the difference
Made the order and then wanted to change the deal, Lawrence was the chap I dealt with for customer service and he couldn't have been easier to deal with. He changed over the deal for me in no time. The install is due to take place on the 24th, had a phone call to say that the engineer can attend much sooner on the 19th. There was another provider that was cheaper for this service, now naturally price plays a part but their customer service was horrendous and incredibly slow - and this is at the sign-up stage when they're supposed to be pulling out all the stops, can only imagine what it would have been like once the service was taken out. Moral of the story - price is most certainly not everything and a side note, Squirrel is still cheaper than the other 8 or so providers and they provide a static IP and do not use CGNAT. Will update once the service has been installed and we are live. For now - thank you Lawrence, you're a gent.