Routes Car Rental
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Stay Away!
O'Hare Airport experience: This company purposely does not give you instructions on how to find them by email. It says you can call for a shuttle upon arrival. False. It takes 30 minutes on hold to talk to someone, at which time you will find out (if you can hear and understand them and the long list of instructions) that you need to take the train to the rental car center and find F Parking in order to catch another 20 minute shuttle to their rental location. Upon arriving at the rental car center and Parking Garage F, there is no sign or instruction or anything to indicate that Routes picks up there. After wasting 2 hours on this company, I finally rented a car from someone else. Never Again!!! I promise, it will not be worth whatever $ you think you're saving. They have thousands of negative reviews for a reason. This is not a legitimate company solving a problem for you. This is a company that purposely obfuscates (after you've paid) so that they won't have to provide a service to you. Edited to reply to company response: Their comments were already addressed and refuted in my review. There are no written instructions in the email except a phone number. There is no shuttle pick up at the airport terminals (which you cannot find out before waiting 30 minutes on hold). And they are not located on airport property. My review is specific to O’Hare, and it’s possible that they are better at other airports (though based on reviews, I doubt it).