Craig Duncan

Craig Duncan

Member since Invalid Date
2
Reviews
4.5
4.5 out of 5 stars
Average rating

Reviews by Craig Duncan

CE

Celebrity Cruises

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5 out of 5 stars

Deserve a much higher rating

I do not understand why they have such a low rating. I have cruised with many cruise lines including Disney virgin and Royal Caribbean and I have to say the customer service and celebrity is as good as it is on Disney which is the market leader. We went on the celebrity apex out of Southampton and had an amazing four night cruise. The food was exceptional as well as the service at every level. My only gripe would be with the lack of real entertainment in the evenings other than the shows which were two closely scheduled together making it impossible to see both they only had one musician on board playing guitar and lacked a piano player or something similar in one of the bars. But that is a small gripe.

PA

Paramount Cruises

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4 out of 5 stars

Great prices not so great on communications

We have booked three trips with Paramount. One with Virgin and the price and package were amazing. Had a small problem with a transfer not turning up which they solved afterwards. Then a Celebrity Cruise which was OK - no credit given and zero communication before or even after the cruise which was poor. No, "have a great trip" or anything. and finally a transatlantic which we moved to them from Royal and they saved us £100. Again not great but better than nothing. I guess they are busy but for pricing they are good, for customer care and making you feel welcomed and appreciated Iwould give them a 2 to be honest. In response to their response. The email they sent was automated and not personal at all. No on had a name on it. Didn’t make you feel good at all.