Leonardo Hotels
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We arrived and the room was freezing…
We arrived and the room was freezing cold, contacted reception who advised us this is due to the hotel being eco and to wait 20minutes. Called an hour later to inform them that it still wasn't working to which we were told it won't work and we need to move rooms, moved down to a basic room on the second floor with under half the amenities we had in the room we originally booked, dust everywhere and t.v not working properly. Contacted reception who told us they did not understand why we were moved to the second floor however we were told this was the manager's decision and it was the manager we spoke to! The manager then said he will change our room again and gave us a room on the 4th floor, this time with no sea view which is what we specifically requested and paid for originally, due to the time being so late and having changed rooms twice we accepted this room. By the time we moved our luggage it was gone 11.30pm and therefore our evening away to relax ended up being stressful and we spent the evening moving to multiple rooms! Really unhappy with this stay as I have stayed at this hotel multiple times in the past and could never fault their rooms and customer service but I now feel this has really gone downhill and it is not acceptable how our issue of no heating was dealt with, this is definitely not what you expect when staying in a high standard hotel and we won't be returning In the future.