Routes Car Rental
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We rented a car in Atlanta
We rented a car in Atlanta, Georgia and upon the rental had to up grade due to they didn't have the car I had initially rented. I am a very tall guy so smaller cars don't fit me. Was told my up grade was only $12 a day but ended up charged $15 a day, not that big of a deal. The agent asked if I would be going out of state at all and I told him I wasn't sure as I have family in Chattanooga, Tennessee which was only 20 miles from my mom's place in Georgia. The agent said ok that if I did I would be charged $30 for the days I did go out of Georgia. On day 3 of my trip I went to Tennessee for the night not an hour after entering Tennessee I got an email charging me $30 a day for my entire trip not for only day day I was there in Tennessee. I spoke to customer care and was told I should have called them and read their web site before renting from them( I went through Expedia). Of all the rentals I have had i can't believe how this company treats customers. I even call their headquarters in Toronto Canada! The hidden feas and other charges this company has is outrageous and I'll never use them again! And neither will any of my friends or family. It was a mistake trying a new car rental company! I'll stick to budget rentals!